Practice News

Press Ganey Guardian of Excellence Award

Categories: Provider Team

New Pueblo Medicine is honored to receive the Guardian of Excellence Award from Press Ganey, a national survey firm that measures patient satisfaction and clinical excellence.  The award recognizes healthcare organizations that are in the 95th percentile nationally in patient satisfaction.

“This award is extremely meaningful to each of us at New Pueblo Medicine, ” said Kim Haspert, Associate Director of New Pueblo Medicine Operations.  “We pride ourselves on the quality of care we provide each patient, but an integral part of that quality is how we relate to our patients.  To be in the top 95% in patient satisfaction is very gratifying.”

Ms. Haspert said the award is a reflection of the commitment every person at New Pueblo Medicine has to communicating effectively with each patient and making sure patient needs are being met.  She said that was one of the founding principles when New Pueblo Medicine was founded, almost 50 years ago. 

“The Press Ganey award represents a validation of our years of combined efforts to make our patients’ experience at New Pueblo Medicine a cut above the rest,” said Mark Zaetta, MD, one of New Pueblo Medicine’s lead physician. “We treat our patients as we would our family and work to exceed their expectations.”